Contact Us

Last updated: 2026-08-29

1. Get In Touch

• Telegram: @contactzestover
• Email: support@zestover.com
• We answer questions about accounts, orders, wallets, and trades every day of the week.

2. In-App Support

• The fastest route is the in-app chat from your dashboard — it opens with your account context already attached.
• Resellers can message merchants directly for product and stock questions.
• Admin support handles anything platform-related that a merchant cannot resolve.

3. Response Times

• Most messages receive a reply within a few hours during active hours.
• Cases that need investigation — settlements, complaints, appeals — take longer, and we update you as the review progresses.

4. Reporting an Order Issue

• Damaged, defective, or wrong products must be reported at the time of delivery, while the delivery person is still present, with clear photos or video.
• Include the order number, the problem, and what outcome you are asking for; resellers can also raise an exchange request from the dashboard with the same proof.

5. Reporting a P2P Dispute

• Open the trade from Orders in the P2P section and use Open Appeal inside the trade room.
• Attach genuine payment proof — a screenshot or receipt image. Appeals without evidence may be rejected.
• Appeals must be opened within the window displayed in the trade room.
• Never settle a dispute outside the platform; only in-app appeals are reviewed.

6. Reporting a Crypto (USDT BEP-20) Issue

• Always include the transaction hash (TxID), the exact amount, and the wallet address used.
• Deposits confirm automatically; if one is still missing after network confirmations, send us the TxID.
• Only USDT on BNB Smart Chain (BEP-20) is supported — funds sent on another network cannot be recovered.

7. Before You Write

• Check the Terms of Use and Refund Policy pages first; most answers are already there.
• Have your order or trade number and your account email ready.
• Attach clear screenshots — it usually removes an entire round of questions.