Privacy Policy

Last updated: 2026-06-02

1. Introduction

This Privacy Policy explains what information Zestover collects, why we collect it, and how we protect it.
It applies to every account, in every country where the platform operates.
By using Zestover, you agree to the practices described here.

Account details: name, email address, phone number, country, role, and login credentials.
Order data: shipping addresses and customer contact details you enter, order history, and status changes.
Financial data: balance activity, deposits, withdrawals, holds, exchanges, and payment method details.
P2P data: the payment accounts you add, trade amounts and timestamps, trade chat messages, ratings, and completion statistics.
Appeal evidence: proof images or links you upload when opening or answering an appeal.
Blockchain data: the wallet addresses you use, transaction hashes, and amounts.
Verification data: identity details and documents submitted with a P2P merchant application.
Technical data: IP address, device and browser information, VPN or proxy signals, and activity logs.

To create and operate your account and process your orders, payouts, and trades.
To display merchant statistics such as completion rate, average response time, and ratings.
To run withdrawal security scans and detect duplicate accounts, fraud, and abuse.
To review appeals and complaints fairly, based on stored evidence.
To provide support and to improve the platform.

Your personal information is never sold and never shared for advertising.
Counterparty visibility: in a P2P trade, your payment account details and trade chat are visible to the other party only after the trade is accepted.
Order fulfilment: limited details are shared with the merchant and courier so the parcel can be delivered.
Review team: trade chat and appeal evidence are readable by our authorised review staff.
We may disclose information where the law requires it or to protect our legal rights.

Anything recorded on BNB Smart Chain — addresses, amounts, transaction hashes — is publicly visible by design.
We cannot edit, hide, or delete on-chain records, including after an account is closed.

Data is stored on secured infrastructure with encryption in transit and at rest.
Access to sensitive records and evidence files is restricted to authorised staff, and privileged actions are logged.
Proof images are kept in private storage and served only to the people entitled to see them.
No online system is perfectly secure — use a strong, unique password and enable the security features offered in your profile.

You may access and update your account information at any time from your dashboard.
You may request a copy of your stored data, or request deletion of your account.
Records required for dispute resolution, compliance, or accounting may be retained even after account closure.
You may opt out of promotional messages at any time.

Order, trade, appeal, wallet, and crypto transaction records are kept as long as needed for disputes, compliance, and accounting.
Routine activity and security logs are cleaned up automatically after a limited period.

Privacy questions go to support@zestover.com; we answer genuine requests within 7 business days.
Other channels are listed on the Contact Us page.